It's all part of the service

  • 16 fully trained technicians located nationwide
  • Extensive spares holding
  • Full emergency kits carried by the technicians

Why do I need a service package?

A UPS is your ‘power insurance’ so it makes good economic sense to have on-going service support. Having a maintenance agreement in place provides you or your client with the peace of mind by ensuring optimum performance of the UPS through regular servicing and fast response to emergency call outs.

You may not have purchased a maintenance agreement when you first purchased your product but that’s ok, we can undertake a ‘health check’ visit to check the installation and running of the UPS and upon take-up of a service contract this visit is free!

Get in touch

Premium

From £850 /annum

Best endeavour response

The choice to include parts and/or labour

2 service visits per annum by a factory trained engineer

Spares kit brought to site during routine service visit

Spares holdings in various locations around the UK to achieve 1st-time fix

Full written report and service schedule will be provided within 48 hours of completion, with any recommendations

Professional

From £1795 /annum

24 hour (next working day) response

The choice to include parts and/or labour

2 service visits per annum by a factory trained engineer

Spares kit brought to site during routine service visit

Spares holdings in various locations around the UK to achieve 1st-time fix

Full written report and service schedule will be provided within 48 hours of completion, with any recommendations

Ultimate

From £1870 /annum

4 hour response

Comprehensive cover for parts* and labour

2 service visits per annum by a factory trained engineer

Spares holdings in various locations around the UK to achieve 1st-time fix

Spares kit brought to site during routine service visit

Full written report and service schedule will be provided upon completion with any recommendations

*excluding Batteries, Transformers, Chokes, UPS and battery panels chassis

Essential

From £420

During the warranty period, parts are covered by the manufacturer assuming correct environment and temperature, however, if you want absolute peace of mind Constant Power Services can give your unit an Essential check during the running in period.

365/24/7 according to service technicians availability/scheduling

1 service visit 11 months after purchase, by a factory trained technician

Full written report and service schedule will be provided within 48 hours of completion, with any recommendations

The Ultimate Package

For complete peace of mind where you simply can not afford any downtime or disruption to your data centre or server room. Constant Power Services will be on hand to assist you. With a guaranteed 4 hour response time and technicians with fully stocked spares kit, we ensure a 95% repair rate to protect your critical load.

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The Professional Package

The Professional Package would be ideally suited, but not exclusive, to a facilities management company or customer that may have multiple sites. Having this service contract with Constant Power Services means that we can take the pain out of planning your repairs and schedules, with our 24-hour response, keeping your downtime to a minimum.

The Premium Package

The Premium Package is well suited to cover the requirement for a service agreement to be in place when a contract or project is being handed over. Spares kits are available and brought to the site to enable first time fix and reduce costs as no return visit required. Only the spares used will be chargeable.

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The Essential Package

This package is essential to those who have a UPS less than 12 months old and within the warranty period. Offering 1 service visit at 11 months, Constant Power Services technicians can check the service log and system data to see if it is running correctly and provide you with a report detailing their findings.

Not seeing the right package for you?

We realise that sometimes your requirements are unique, we pride ourselves on being flexible and can tailor the service package to suit you.

If you need a specialised service package, please call on 0330 1230125 or fill out the contact form below.

If you would like further information on any of our services or have a question for our expert Sales and Project team please get in touch

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